In our ever changing world, businesses must adapt constantly to stay ahead of the tide. Moving into 2017, businesses need to focus on two main things, 1) Customer Engagement and 2) Customer Generated Content.
Customer engagement involves interacting with customers in real time. Live-streaming on social media, conducting live webinars, and other live events enables businesses to connect immediately with their consumers. Providing relevant and interesting information will keep the consumers invested in the presentation. Another integral piece to customer engagement is follow up. Too often businesses lay the groundwork and provide the content but do not close the deal. Reach out to participants in your live events via social media, email, text, or whatever medium they prefer and deepen the connection.
Customer generated content pertains to building a strong brand image that is recognized as having a high moral composition. Content created with the user in mind is relevant because the creator has listened to the consumer to ascertain their likes and dislikes. Third party validation of the content is a sure fire way to gain weight and recognition for the brand. The key rule in this new spectrum of marketing is ensuring that your audience is interested. If they are not, all of your hard work will be for naught.
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